Customer Support Staffing Services
Delivering exceptional service 24/7. Our dedicated human and AI support teams handle customer inquiries, claims, and routine tasks, so you can focus on what matters most.
01.
Executive Assistant
Providing high-level support to executives by managing schedules, communications, and key tasks.
02.
General Admin
Handling day-to-day administrative tasks to ensure smooth business operations.
03.
Personal Admin
Managing personal tasks and appointments to free up time for more important matters.
04.
Customer Service
Handling customer queries across channels to achieve resolution and improve services
- Communication Management
- Meeting coordination
- Travel Arrangements
- Document Preparation
- Event Planning
Hiring an Executive Assistant allows you to focus on strategic decision-making and high-priority tasks while they manage the day-to-day administrative duties that can consume your time. An Executive Assistant can efficiently handle scheduling, communication, travel arrangements, and other logistical tasks, ensuring that your time is optimised and you are well-prepared for meetings and events. By delegating these responsibilities, you can reduce stress, improve productivity, and maintain a better work-life balance, ultimately enabling you to lead your business more effectively.
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Professional Expertise
Our Executive Assistants are highly skilled and experienced professionals who understand the intricacies of supporting top executives. They bring a high level of competency to manage your complex schedules, communications, and strategic tasks effectively.
Confidentiality Assurance
We prioritize confidentiality and data security, ensuring that all sensitive information handled by our Executive Assistants is kept secure and treated with the utmost discretion.
Customized Solutions
We tailor our executive support services to meet your specific business needs, providing personalized assistance that aligns with your strategic goals and operational requirements.
Efficiency and Productivity
Delegating administrative and strategic tasks to our Executive Assistants can enhance organizational efficiency, allowing your leadership team to focus on driving growth and making critical business decisions.
- General Office Maintenance
- Scheduling & Calendar Management
- Basic Financial Tasks
- Customer & Client Interaction
- Project Assistance
A General Assistant is crucial for the seamless operation of your business, efficiently managing administrative tasks to ensure organisation and productivity, allowing you to concentrate on strategic growth and core business activities, and fostering an environment where goals are more easily achieved.
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Versatile Support
Our General Assistants offer a wide range of administrative support, ensuring that all your day-to-day operational needs are met efficiently. Their versatility allows them to adapt seamlessly to various office functions and tasks.
Cost-Effective Solutions
We provide cost-effective administrative support without compromising on quality. Our General Assistants deliver high value through their ability to handle multiple tasks at a competitive rate.
Organizational Excellence
Our team is skilled in managing office operations, from maintaining supplies and organizing paperwork to coordinating communications, contributing to a well-organized and productive work environment.
Reliable Performance
We ensure that our General Assistants are reliable and consistent in their performance, providing dependable support that keeps your office running smoothly and efficiently.
- Errand Running
- Travel Arrangements
- Personal Shopping & Styling
- Appointments & Calendar Management
- Personal Finance Management
A Personal Assistant boosts your efficiency by managing your tasks and schedule, enabling you to focus on what’s most important. This helps you maintain balance and focus on priorities, offering peace of mind and the freedom to concentrate on more significant activities.
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Personalised Assistance
We offer tailored support for your personal and professional needs. Our services are customised to match your preferences and lifestyle, providing highly personalised care.
Stress Reduction
By handling your errands, appointments, and tasks, we help alleviate stress and enable you to focus on what truly matters, both professionally and personally.
Time Management
Our Assistants excel at managing your time effectively. They ensure that both personal and professional responsibilities are handled efficiently, leading to improved productivity and a better work-life balance.
Trusted Support
We provide trustworthy and reliable Personal Assistants who are committed to delivering high-quality service and maintaining the highest standards of professionalism and discretion.
- Multi-Channel Query Handling (Email, Phone, Chat)
- Order Status Updates & Delivery Coordination
- Complaint Resolution & Escalation Management
- Customer Feedback Collection & Analysis
- CRM Data Entry & Case Tracking
- Support Documentation & Knowledge Base Maintenance
Addressing client queries at scale, minimizing customer dissatisfaction, and maintaining standard SLA’s have shown 50% increase in client retention. At SLIC, we ensure that customer queries are marked based on its urgency parameter and resolved under the defined SLA, anchoring trust and growing customer list.
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Customer Service Executive
To handle clients’ queries related to order booking, order status, delays in delivery, undelivered orders, damaged cartons, and claim disputes. The customer service executive also addresses queries related to demurrage and futile, coordinating with relevant teams to resolve queries and update the client as per the pre-defined SLAs.
